Service commitment_Hunan minde automation equipment Co., Ltd

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Service commitment

Categories:Service support
Time of issue:2021-11-12 17:49:05
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Information

1、 Rapid service response time

During the warranty period, our company provides 7 × 24-hour telephone (0731-8680 1085) technical support; If serious technical problems occur and Party A's affiliated companies require emergency treatment, our technicians shall ensure to put forward solutions within 2 hours after receiving the notice from Party A's affiliated companies, arrive at the site of Party A's affiliated companies within 24 hours and repair them within 48 hours.

2、 Sufficient spare parts guarantee

According to the quantity and model of equipment in different regions, the company has sufficient spare parts in stock to ensure that the replacement of spare parts can be carried out smoothly and quickly. The efficient spare parts information management system extends the spare parts management of the headquarters to each service network through the network, enabling our company to realize automatic spare parts information communication and management. In addition to establishing a huge general spare parts warehouse in the headquarters, our company has also established seven spare parts sub warehouses in China to effectively support the demand of three-level spare parts warehouses in all provinces.

3、 After sales service training plan

The timely and high-quality service of manufacturers is an important factor to ensure the good operation of equipment, but with the higher requirements of the market for the timeliness of service and the monitoring of equipment operation at any time, the training of users and maintenance personnel is becoming more and more important. Therefore, people have to constantly improve their own training system:

Graded training program

Combined with the professional training experience of minde and the actual needs of customers, the training center continues to develop new training courses. The training course can not only provide the operation, maintenance and system application training of private brand products, but also provide general technical training and special training. Our courses can meet the training needs of different positions and degrees of customers from management to front-line operation professionals, and help customers build an ideal power maintenance and management team to successfully adapt to the changing market environment.

Training program	Training points	Time
Basic knowledge of equipment	Type, working principle and system structure of equipment provided	It can be determined through negotiation
Equipment structure, principle and control operation, etc	For the equipment provided by the company, the structure, characteristics, system and control principle are introduced in detail
Field practice	Shop assembly (including electrical assembly)
Maintenance	Common faults and handling methods during repair and maintenance
Question answering	Answer various technical questions raised by the trainers
On site training	Startup operation and equipment operation setting Emergency measures and equipment protection measures Operation monitoring and safety protection measures

Diversity training methods

A. on site training:

During the installation and construction after the arrival of the contract equipment, our technicians will conduct on-site training at the buyer's location in combination with the construction and commissioning process, and the on-site training time shall respect the user's opinions. The content is:

Structural characteristics, working principle, assembly process and relevant factory tests of the contract equipment.

Electrical and mechanical properties of contract equipment and relevant test methods.

Precautions for transportation, installation and commissioning of contract equipment, and master the key points of installation, removal and quality assurance of each component.

Operation and maintenance of contract equipment.

Commissioning, operation, maintenance and repair of contract equipment and precautions.

Training in company B:

After the equipment commissioning, our technicians will immediately carry out systematic training on the construction site for 1 week. The training contents are:

Working principle and technical development.

Structural characteristics, working principle, assembly process and relevant factory tests of the contract equipment.

Electrical and mechanical properties of contract equipment and relevant test methods.

Precautions for transportation and installation of contract equipment, and master the key points of installation, removal and quality assurance of each component.

Commissioning, operation, maintenance and repair of contract equipment and precautions.

Energy saving and environmental protection in equipment operation.

Hardware and software circuit structure and principle of the equipment.

Remote monitoring and its application method.

Fault diagnosis and treatment methods.

C. advanced training:

Half a year after the equipment is put into use, our company will hold regular classes and invite users to participate in advanced use and maintenance training courses. The purpose of the training will be for the buyer's technical personnel to reach the level of our technical service engineer.

This is to certify that our company will issue training completion certificates for the above various forms of training.

4、 Build a national after-sales service organization

Minde has 31 after-sales service offices in China. Its perfect service support network covers all provinces (autonomous regions and municipalities directly under the central government). The service network is fully close to customers and provides customers with fast and thoughtful services.

5、 Service purpose

With the service tenet of "customer first", our company is committed to providing customers with the highest quality pre-sales, in-sales, after-sales and related training services to ensure 100% customer satisfaction, which is the service goal that minde continues to pursue.

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